Privacy Policy
How we collect, use, and protect the personal data you share with Signature Cars.
Who we are
Signature Cars is a premium auto detailing studio based in Otopeni, Ilfov. This Privacy Policy explains how we collect, use, and protect the information you share with us when you contact us, request a quote, or book a service.
What is personal data?
Personal data means any information that can identify you directly or indirectly. For our website and booking process, this may include your name, phone number, email address, vehicle details, preferred booking date, and any other information you choose to send in your message.
What data we collect and why
We only collect the information needed to answer your enquiry, prepare a recommendation, schedule an appointment, or deliver the agreed service.
- Full name so we know who contacted us and how to address you.
- Phone number and email address so we can reply to your request.
- Vehicle make
- Preferred booking date and message details if you choose to provide them.
- Technical information such as IP address and browser signals used for website security and anti-spam protection.
We do not ask for more data than necessary, and we do not use your enquiry details for unrelated marketing.
Legal basis for processing
We process your personal data to take steps at your request before entering into a service agreement, to communicate with you about your enquiry, to fulfil our legal obligations when a booking turns into a paid service, and to protect the website against spam, fraud, and abuse.
How we use your data
We use your information to answer your message, prepare a personalised recommendation or quote, schedule bookings, send operational updates, and keep a reasonable internal record of our client communications.
If your request becomes a confirmed service, some information may also be used for invoicing, customer support, and aftercare communication related to the service you received.
How long we keep your data
We keep enquiry data only for as long as it is needed to manage the discussion, prepare a booking, and maintain a reasonable history of client communication.
If a booking results in a paid service, certain records may need to be kept for the periods required by accounting and tax legislation.
Your rights
Depending on the applicable law, you may request access to your personal data, correction of inaccurate information, deletion, restriction of processing, objection to certain uses, or portability where applicable.
If you believe your rights have not been respected, you may also contact the competent supervisory authority.
How to contact us
For any privacy-related question or request, please contact Signature Cars using the details below. We will do our best to respond within a reasonable time.